Option 4: Online Trending

If your organisation intends to act on your customer feedback, you'll want to be able to measure your improvement on a regular basis, and not just have one year-long survey running. If you take our online trending option, we will create a fresh survey for you every second month, quarter, or half-year, and give you the ability to trend your current data against previous periods.

For example, if you take quarterly trending, we will set up a fresh survey for you every three months, and you will be able to compare Q1, Q2, Q3, and Q4 results against each other as the year progresses.

You can view your trend data in the Section Summary, Section Analysis, and High/Low Rated Questions - for example: