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Kiwihost/JRA Perceptions of Customer Service in New Zealand Survey

JRA (NZ) Ltd in association with Kiwihost, have just released the findings of the first ever Kiwihost/JRA Perceptions of Customer Service in New Zealand survey. This report highlights some key points for all businesses wanting to delight their customers and inspire loyalty and we hope you find the results of the research useful and thought-provoking.

The report can be downloaded here.

Also visit the JRA Newsletter Archive, where you can view our regular client newsletters, including our most recent.

Employee Surveys: Maligned, Misused and Missed Opportunities - a popular seminar by JRA's Research Director, Dr Neal Knight-Turvey JRA at the 2009 HR Summit The finalists and winners of the unlimited/JRA Best Places to Work Awards 2008 have been announced...Set off to work with a smile - NZ Herald 6 Dec 08 New Zealand Engagement Poll unlimited/JRA Best Places to Work Awards Evening SOLD OUT The unlimited/JRA Best Places to Work Survey is now closed for 2008 Expansion plans show company is in Vero good hands Design and build a solid career by working from a plan Skills shortage forms the eye of employment’s ‘perfect storm’Bigger isn’t always better for Kiwi job-hunters Hawkes Bay luring skilled Auckland workers with lifestyle ‘Engaging’ employees in workplace a priority for success Recognise good performance to get more out of workers Building a great workplace helps bring in greater returns JRA's New Zealand Employee Engagement Poll unlimited/JRA Best Places to Work Survey 2008 - there's still time to participate!When work satisfaction is more than just a pay cheque Team culture reinforces sense of community in workplace Showcase the workplace at the biggest careers expo in NZ Tourism industry employs almost 6 per cent of all workers Employers’ great challenge is keeping key staff from rivals JRA sponsors The New Zealand Herald Your Career Expo, 27-28 Sep 2008 NEW Employee Engagement Profile – now online!Congratulations to New Zealand's Best Places to Work!JRA in the news 8/12/07 - NZ Herald & NZ Listener Kiwihost/JRA Perceptions of Customer Service in New Zealand Survey 207 organisations participate in the unlimited/JRA Best Places to Work Survey 2007...unlimited/JRA Best Places to Work Survey closes end of September 2007...JRA at HR Expos/Conferences in Australia & New Zealand The unlimited/JRA Best Places to Work Survey 2007 is under way!JRA in the news 26/05/07 - "Looking forward to work"22 Feb 07 - Congratulations to NZ's Best Places to Work 2006!360 Degree Feedback reporting upgrade...2006 Workplace Awards - announcing the Best Places to Work!232 organisations participate in the unlimited/JRA Best Places to Work Survey 2006...JRA sights up customer satisfaction surveying JRA wins Computerworld Excellence Award June 2006 - Online cross tabbing now available in survey reporting!18 May 2006 - JRA is announced as a finalist in the Computerworld Excellence Awards 2006 Unlimited/JRA Best Places to Work Seminars attract record numbers!Congratulations to the Best Places to Work in New Zealand 2005!JRA in the news, 30/11/05 - "Too many office slackers"JRA in the news, 30/10/05 - "It pays to keep your staff happy"Flooring the Critics - an article on the importance of the physical work environment JRA in the news, August 2005 - "Is Your Workplace Working?"JRA nominated for an "Excellence in Business Support" Award JRA in the news 8/6/05 - "One size doesn't fit all"JRA in the news 30/3/05 - "It pays to keep workers happy"